Frequently Asked Questions

We use the highest security Cylinder locks on all our units. If you have your own cylinder lock, you can use it on your locker. If you need to purchase one, we always have them in stock.

At Access Mini Storage, we offer several premium self-storage security and safety features. Our facilities are equipped with alarm systems, electronic gate access with personalized access code and 24-hour video surveillance.

Your access is unlimited during gate access hours, which are generally from 6AM – 10PM every day, 365 days a year. As long as you have your passcode handy and your unit key, you can come and go as often as you like, including holidays.

Climate control can help protect your items from damage such as warping, cracking, or even mildew. Our climate controlled units are maintained to prevent temperature extremes.This is accomplished through controlled heating in the winter, and air circulation/ventilation in the summer. Temperatures and air flow are preserved at an optimal level for storage, but not necessarily at room temperature. Maintaining temperature controls outside of this range is both unnecessary, and costly; we prefer to pass these savings on to you!

You can reserve a storage unit in person, or by telephone, with just your first and last name, and a contact phone number. We do require a valid Visa or M/C as part of the Customer application form when you sign your lease.

If you cannot reach a property manager at any of our locations you can leave a voicemail at our office and we’ll return your call as soon as we can, or on the next business day. We can be reached at (604) 824-0030 during the following times:

Mon – Sat: 9:00 AM – 5:30 PM PST For Vedder and Storey Ave locations, and Mon – Sat: 9:00 AM – 5:00 PM for our Charles Street location.

Yes, anyone you’d like to authorize to access your storage unit can be specified on your lease, whether it’s a family member, friend or an employee. Just ensure that such individuals have your unit’s current access code, and a key to the lock. Access Mini Storage will not provide access codes or open locks for anyone.

To start renting, you will need a valid piece of government-issued photo ID. We also require a valid Visa or Mastercard as part of the application process. For more information about acceptable forms of ID, please contact the rental office at your Access Mini Storage location.

You can vacate your storage unit anytime you choose. We ask that you provide us with 2 days’ notice at the location where you rent. You can do this by simply informing one of the property managers. There is no additional paperwork you’ll need to fill out. Once you’ve removed all your items from storage, please remember to take your lock with you, so that we know you are no longer using the storage unit.